Terms of Service

1. Introduction

Welcome to Attention Keeper! These Terms of Service ("Terms") govern your use of the website at attentionkeeper.com, our web platform, the client and supplier portals and any apps we release (together, the "Service"), operated by Attention Keeper LLC, a Delaware limited liability company ("Company," "we," "our," "us"). If you are a client or supplier of a travel advisor who uses the Service, the section Client and Supplier Portals explains how these Terms apply to you.

Your agreement with us consists of these Terms together with our Privacy Policy, Acceptable Use Policy, Data Processing Agreement and Service Level Agreement, which are incorporated into these Terms by reference, and any order form or statement of work you sign with us (together, the "Agreements"). If an order form or statement of work conflicts with these Terms, the order form or statement of work controls for that purchase. You acknowledge that you have read and understood the Agreements and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support@attentionkeeper.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

2. User Eligibility & Age Restrictions

You must be at least 18 years old, or the age of legal majority where you live if that is higher, and able to form a binding contract to use the Service. The Service is designed for travel advisors, agencies and other businesses, and for the clients and suppliers they invite to their portals. If you use the Service on behalf of a company or other organization, you confirm that you are authorized to bind it to these Terms, and "you" includes that organization.

We do not allow anyone under 18 to create an account. If we learn that someone under 18 has registered, we will close the account and delete the related personal data.

By using our Service, you represent and warrant that you meet all eligibility requirements that we outline in these Terms. We may still refuse to let certain people access or use the Service. We may also change our eligibility requirements at any time.

3. Travel Advisor Authorization

If you use the Service to store information about your clients or other people, or to make bookings for them, you must have their permission to provide their personal information and to act on their behalf.

By providing someone else's personal information or making a booking for them, you represent and warrant that:

• You have obtained all necessary permissions to use their personal data for booking purposes
• You have authority to make decisions and enter into agreements on their behalf
• You have given them the privacy information the law requires, including how their data is handled in the Service
• You take full responsibility for the booking and any issues that may arise

If you act on behalf of another person without proper authorization, you agree to personally indemnify Attention Keeper against any losses, damages, or claims that may result.

4. User Responsibilities & Acceptable Use

When using our Service, you agree to:

• Provide accurate, current, and complete information during registration and while using the Service
• Maintain and promptly update your account information
• Keep your account credentials secure and not share them with others
• Take responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account or any other breach of security
• Make sure that you and your clients meet all travel requirements (valid passports, visas, health documents, etc.) for any bookings you make
• Verify all booking details before confirmation, as you are responsible for any errors
• Comply with all applicable laws and regulations while using the Service

You acknowledge that flight schedules, policies, and prices are set by airlines and subject to change. Attention Keeper is not responsible for airline schedule changes, cancellations, or other alterations to your booking made by the airline.

Your use of the Service must also comply with our Acceptable Use Policy.

5. Prohibited Activities

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

• In any way that violates any applicable national or international law or regulation
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation
• To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity
• To engage in any fraudulent activity, including making false bookings or claims
• In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful
• To attempt to bypass any security measures or access data not intended for you
• To engage in any scraping, data mining, or data extraction activities not explicitly authorized by us
• To introduce viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful
• To interfere with or disrupt the Service or servers or networks connected to the Service
• To probe, scan, or test the vulnerability of the Service or any network connected to the Service

Additionally, you agree not to:

• Use the Service in any manner that could disable, overburden, damage, or impair the Service
• Use any robot, spider, scraper or other automated means to access the Service, except through features or APIs we provide or permit
• Systematically copy or monitor material on the Service to build a competing product or database
• Use any device, software, or routine that interferes with the proper working of the Service
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service
• Attack the Service via a denial-of-service attack or a distributed denial-of-service attack

6. Communications

By using our Service, you agree to receive communications from us, which may include:

• Service-related notifications and updates
• Administrative messages
• Booking confirmations and itinerary updates
• Support and customer service communications
• Marketing communications (if you have opted in)

These communications may be sent by email, in-app notification, text message or other means. Service-related and transactional emails are part of the Service, and you cannot opt out of them while you have an account. For text messages from us, message frequency varies and message and data rates may apply; you can reply STOP at any time to stop them, or HELP for help.

For marketing communications, you can opt out at any time by:

• Using the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting us at support@attentionkeeper.com

7. Purchases & Payments

Attention Keeper subscription payments are processed exclusively through Stripe. If you wish to purchase a subscription or add-on made available through the Service, you will be directed to provide payment information to Stripe. Attention Keeper does not store or directly handle your payment card data.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply is true, correct and complete.

Travel advisors connect their own Stripe or PayPal accounts to the Service to charge their clients and to pay their suppliers (supplier payouts run through Stripe Connect Express on the advisor's own Stripe account, or PayPal Payouts). Attention Keeper never holds, receives or transfers those funds, does not take a fee from those transactions, and is not responsible for payment disputes, chargebacks, refunds, currency conversion or payout timing. You are solely responsible for your payment relationships with your clients and suppliers and for complying with all applicable payment regulations.

The final price for flights and travel services is determined only when you complete your booking through Duffel or the travel provider. Prices for flights and travel services are subject to change without notice until your booking is confirmed and paid for. Price fluctuations may occur due to airline policy changes, fare adjustments, taxes, or currency exchange rate variations.

We reserve the right to refuse or cancel your subscription if fraud or an unauthorized or illegal transaction is suspected.

8. Master Navigator Policy

9. Client and Supplier Portals

Travel advisors can invite their clients to a client portal (trips, documents, quotes, invoices, payments, e-signatures and messages) and their suppliers to a supplier portal (bookings, availability, rates, inventory, documents, payment requests, payouts and messages). This section applies to you if you use one of these portals. You can only use a portal after an advisor invites you, and by accepting an invite or signing in you agree to these Terms and confirm that you have read our Privacy Policy.

Your relationship is with the advisor

• The advisor is the other party to every booking, quote, contract, invoice, payment, payment request and payout. Your agreement about the trip or the supply of services is between you and the advisor, under the advisor's own terms.
• We are not a party to bookings. We do not sell travel, act as a travel agency, tour operator or booking intermediary, set prices, or guarantee that any advisor, supplier or traveller will perform. Complaints about a trip, booking, price, refund or quality of service go to the advisor.
• Payments go through the advisor's own payment account. When a client pays, the money goes to the advisor's own Stripe or PayPal account. When an advisor pays a supplier, the payout comes from the advisor's own Stripe or PayPal account. We never hold, receive or transfer the funds, and we are not responsible for payment disputes, chargebacks, refunds, currency conversion or payout timing. Stripe and PayPal apply their own terms to you, for example when you set up a Stripe payout account.
• The advisor controls its portal. The advisor decides whether to invite you, what you can see and do, and may change or end your access at any time. The advisor's own branding, rules and policies may appear in its portal.

Your login

• A login belongs to one person and is used in one role: advisor staff, client or supplier. If your email address is already used in another role, you will be asked to use a different email address when you accept the invite. A supplier business may give its own staff their own logins where the advisor allows it.
• If a second advisor invites you, you choose whether to add that advisor to your existing login or to create a separate login. Each advisor sees only what you share with that advisor; nothing moves between advisors. We use the link between your advisors only to let you sign in, keep your account secure and prevent fraud, never for marketing, analytics or ranking. You can remove an advisor from your login at any time without affecting the others.
• Keep your login safe, use a strong password you do not use elsewhere, and set up two-step sign-in with an authenticator app if the advisor requires it. Tell the advisor and us at once if you think someone else has used your login. You must be at least 18 to hold a portal login.

Your content and conduct

• You keep ownership of what you upload or write. You allow the advisor and us to store, process, copy and display it only as needed to run the portal and provide the Service to the advisor. You confirm you have the right to share it, including personal data of other people such as travel companions, and that you have told them as the law requires. Photos and descriptions a supplier publishes for an advisor may be shown to that advisor's clients.
• Where an advisor asks you to sign a quote, contract or form in the portal, your electronic signature is binding between you and the advisor. We record evidence of the signature (time, IP address and browser, stored encrypted) so either side can show it was signed.
• The Prohibited Activities section and our Acceptable Use Policy apply to you. Suppliers must not enter false availability, rates, tax or bank details, or request payment for services not agreed with the advisor.

Ending your access

You can delete your portal account at any time. Deletion is carried out 30 days after you ask, and during that time you, or for a client portal account the advisor, can cancel it. You can also remove a single advisor from your login. The advisor may end or suspend your access to its portal at any time, and we may suspend or end your access if you break these Terms, for security or fraud prevention, if the law requires it, or if the advisor's own account with us ends. After your account ends, records the advisor must keep by law, such as invoices and payments, stay with the advisor. Where the law gives you rights as a consumer, nothing in these Terms limits them, and the Disclaimers and Dispute Resolution sections apply to you only to the extent the law allows.

10. Subscriptions

Some parts of Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription. Subscriptions are offered in tiers, currently Starter, Captivate, Engage, and Thrive. The features, usage limits, and fees that apply to each tier are those published on our pricing page at the time you purchase or renew a Subscription, except for Thrive, which is offered at custom rates agreed in writing.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Attention Keeper cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Attention Keeper customer support team.

A valid payment method, including credit card or other approved payment method, is required to process the payment for your Subscription. You shall provide Attention Keeper with accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize Attention Keeper to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Attention Keeper will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

11. Free Trial

Attention Keeper may, at its sole discretion, offer a Subscription with a free trial ("Free Trial"). Unless we state otherwise in writing at the time you sign up, the Free Trial runs for seven (7) days from the date it begins.

You are not required to enter payment or credit card information in order to sign up for a Free Trial.

You will not be charged during the Free Trial, and no Subscription will begin automatically when it ends. To continue using paid features after the Free Trial, you must select a paid plan and provide a valid payment method. If you do not, your access to paid features will simply end when the Free Trial expires.

Attention Keeper may modify or cancel the Free Trial offer at any time.

12. Fee Changes

Attention Keeper, in its sole discretion and at any time, may modify the Subscription fees for any tier, including Starter, Captivate, Engage, and Thrive. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Attention Keeper will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

13. Refunds

For flight bookings and travel services, refunds are subject to the policies of the applicable airline or service provider. We cannot guarantee refunds for any ticket or service, as these are governed by the airline's fare rules and restrictions.

Fees for individual bookings (if any) are non-refundable except where required by law.

For subscription services, we may issue refunds at our discretion for the following cases:

• Technical issues that prevent access to our Service for an extended period
• Billing errors where you were charged incorrectly
• Special circumstances as determined by our customer service team

Refund requests must be submitted to support@attentionkeeper.com within 30 days of the charge.

For subscriptions cancelled mid-billing cycle, we do not provide prorated refunds for the unused portion of the billing period.

Refunds for Done-For-You Services are covered in the Done-For-You Services section.

14. Done-For-You Services

In addition to the platform, we offer professional services such as social media management, email marketing, client support, advertising management and website or app development ("Services"). Each Services engagement is described in a quote or statement of work ("SOW") that sets out its scope, deliverables, timeline and fees. These Terms apply to every SOW, and if a SOW conflicts with these Terms, the SOW controls for that engagement.

We may use vetted contractors to perform Services. They work under our direction, are bound by confidentiality and data protection obligations, and may access your data only as needed for the engagement. We remain responsible for their work.

You agree to provide the information, access, approvals and materials we reasonably need, on time. Delays in receiving them may extend the timeline and, where the SOW says so, change the fees.

Once you have paid all fees due under a SOW, you own the final deliverables created specifically for you under it. We keep ownership of our pre-existing materials, tools, templates and know-how, and grant you a non-exclusive, perpetual license to use any of them that are included in your deliverables. Unless you ask us not to, we may show non-confidential deliverables in our portfolio.

Services fees are invoiced as set out in the SOW. Any deposit becomes non-refundable once work has started, and other payments follow the milestones in the SOW. If you cancel an engagement, you pay for the work performed up to the cancellation date.

15. AI Features

The Service includes features that use artificial intelligence, such as drafting messages and social posts, transcribing and summarizing calls, suggesting trips, translating text and creating content ("AI Features"). AI Features are provided through third-party AI and translation providers that act as our sub-processors and are listed in our Data Processing Agreement.

AI output may be inaccurate, incomplete or unsuitable. You are responsible for reviewing AI output before you rely on it or share it with your clients, and for any content you send or publish through the Service.

If you turn on automatic sending, posting or replying, you authorize the Service to act on your behalf without further review. You are responsible for those messages as if you had sent them yourself, including compliance with consent and anti-spam laws.

Before text is sent to an AI provider we remove names, contact details, addresses, document numbers, payment details, dates of birth and tax or national identifiers. We do not use your data to train AI models, and we use AI providers under terms that do not permit them to train their models on your data. Use of AI Features may be limited by your plan, for example by AI tokens or credits.

16. Your Data

You keep all rights to the data that you and your users submit to the Service, including information about your clients, bookings, messages and documents ("Customer Data"). You grant us a limited license to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as described in our Data Processing Agreement.

We process personal data contained in Customer Data as your processor under our Data Processing Agreement. We do not sell Customer Data or use it for our own marketing.

You can export Customer Data at any time while your account is active and for 30 days after your subscription ends. If you delete your workspace, it is held pending deletion for 30 days, during which members lose access, sending and automations stop, and the owner can restore it. After that we delete it as described in our Data Processing Agreement, unless the law requires us to keep it.

17. Intellectual Property & User Content

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Attention Keeper and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Attention Keeper.

When you submit content that is meant to be shared with us or published, such as reviews, testimonials or community posts ("User Content"), you grant Attention Keeper a non-exclusive, worldwide, royalty-free license to use, reproduce, display and distribute that User Content in connection with operating and promoting the Service. We will only publish a testimonial with your permission. User Content does not include Customer Data.

You represent and warrant that:

• You own or have the necessary rights to use and authorize us to use the User Content
• The User Content does not violate or infringe upon the rights of any third party, including intellectual property rights, privacy rights, or publicity rights
• The User Content is not false, misleading, fraudulent, defamatory, obscene, pornographic, vulgar, offensive, threatening, abusive, or otherwise objectionable

We reserve the right to remove or modify any User Content at our sole discretion, particularly if we believe it violates these Terms.

18. Feedback

If you send us suggestions, ideas or other feedback about the Service, we may use it freely and without any obligation to you.

19. Confidentiality

Each party may receive non-public information from the other that is marked as confidential or that a reasonable person would understand to be confidential, such as product plans, pricing and Customer Data ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will share it only with employees, contractors and legal or financial advisors who need it and are bound by similar confidentiality obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already knew or developed independently, or that it lawfully received from a third party. A party may disclose Confidential Information when the law requires it, after giving the other party reasonable notice where the law allows.

20. Indemnification Clause

You agree to defend, indemnify, and hold harmless Attention Keeper, its parent company, affiliates, subsidiaries, officers, directors, employees, agents, partners and licensors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your User Content caused damage to a third party
• Any inaccurate or incorrect information provided in connection with a travel booking
• Any booking you make on behalf of another person without proper authorization

We will defend you against any third-party claim that the Service, as provided by us, infringes that third party's patent, copyright or trademark or misappropriates its trade secret, and pay the damages and costs finally awarded against you or agreed by us in settlement, provided that you promptly notify us of the claim, let us control its defense and settlement, and reasonably cooperate with us.

We have no obligation for claims arising from Customer Data or User Content, from changes not made by us, from combining the Service with anything we did not provide, or from use that breaches these Terms. If the Service is, or we believe it may become, the subject of such a claim, we may modify it so it no longer infringes, obtain a license for your continued use, or end your Subscription and refund prepaid fees for the unused period. This section states our entire obligation for infringement claims.

This defense and indemnification obligation will survive the termination of these Terms and your use of the Service.

21. Disclaimers & Liability Limits

Attention Keeper provides software only. We are not a travel agency, seller of travel or intermediary, and we do not sell or provide travel services. Travel services are provided by airlines, hotels, cruise lines, car rental companies and other travel providers, and are sold by you or by those providers. We are not responsible for the acts, errors, omissions, representations, warranties, breaches or negligence of travel providers, or for any personal injury, death, property damage or other damages or expenses resulting from them.

Except as expressly stated in these Terms and our Service Level Agreement, the Service is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. Attention Keeper does not warrant that the Service will be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by applicable law, in no event shall either party, or its officers, directors, employees or agents, be liable to the other for any indirect, punitive, incidental, special, consequential or exemplary damages, including damages for loss of profits, goodwill, use, data or other intangible losses, resulting from:

• Your use of, or inability to use, the Service
• Any travel service provider's actions, omissions, or policies
• Flight cancellations, delays, or changes made by airlines
• Any other matter relating to the Service

Except as set out in the next paragraph, each party's total liability arising out of or relating to these Terms, whatever the form of action, is limited to the greater of the fees you paid or owed for the Service in the 12 months before the event giving rise to the liability, or US$100.

The exclusions and limits above do not apply to liability for fraud, gross negligence or willful misconduct, or to your obligation to pay fees. For breaches of the Confidentiality section, breaches of data protection obligations under our Data Processing Agreement, and either party's indemnification obligations, each party's total liability is instead limited to two times the amount described in the previous paragraph.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Therefore, some of the above limitations may not apply to you.

22. Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. Except as provided in our Service Level Agreement, we will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.

We may update the content on the Service from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Service may be out of date at any given time, and we are under no obligation to update such material.

23. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. If a change is material, we will give you at least 30 days' notice by email or in the Service before it takes effect, unless the change is required by law or relates only to new features.

By continuing to use the Service after the updated Terms take effect, you agree to them. If you do not agree, you must stop using the Service and may cancel your subscription.

24. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. These Terms, together with the other Agreements, constitute the entire agreement between us regarding the Service and supersede any prior agreements between us regarding the Service.

Subject to the Dispute Resolution section, the state and federal courts located in Kent County, Delaware, United States have exclusive jurisdiction over any claim that is not subject to arbitration and over any action to enforce an arbitration award. You consent to the personal jurisdiction of those courts and waive any objection to it.

25. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through informal negotiation. You agree to contact us at legal@attentionkeeper.com before initiating any formal dispute resolution process.

If informal negotiation fails to resolve the dispute within thirty (30) days, either party may initiate binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Kent County, Delaware, United States. If you use the Service as a consumer, for example as a client using a client portal, the AAA Consumer Arbitration Rules apply instead, the arbitration may be held by video or in the county where you live, and we will pay all filing, administration and arbitrator fees beyond what you would pay to file a claim in court.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Except as stated above for consumers, each party shall bear its own costs and expenses of arbitration, and the fees of the arbitrator shall be shared equally unless the arbitrator determines otherwise.

Notwithstanding the foregoing, either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of its intellectual property rights or Confidential Information.

This agreement to arbitrate shall survive the termination of these Terms and your use of the Service.

26. Class Action Waiver

YOU AND ATTENTION KEEPER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Unless both you and Attention Keeper agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

If this specific provision is found to be unenforceable, then the entirety of the Dispute Resolution section shall be null and void, and the dispute shall be resolved by the state or federal courts located in Kent County, Delaware.

27. International Users

Attention Keeper LLC is a Delaware limited liability company. The Service is operated from the United States and hosted on servers located in the United States (US East, N. Virginia). If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with the laws that apply to you.

Your data will be transferred to and processed in the United States as described in our Privacy Policy, which also explains the safeguards we use for international transfers.

If you are a European Economic Area (EEA) resident, you have specific rights under the General Data Protection Regulation (GDPR), which are described in our Privacy Policy. Nothing in these Terms limits any rights you may have under the GDPR or other applicable data protection laws.

We make no representation that the Service is appropriate or available for use in all locations. Those who choose to access the Service from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

28. Export Controls & Sanctions

You may not use the Service if you are located in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions, or if you are on a U.S. government list of prohibited or restricted parties. You agree to comply with all applicable export control and sanctions laws when using the Service.

29. Force Majeure

Attention Keeper shall not be liable for any failure or delay in performance due, in whole or in part, to any cause beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather conditions
• Epidemics or pandemics
• War, terrorism, riots, civil unrest, or government actions
• Labor disputes or shortages
• Communication, utility, or transportation failures or disruptions
• System failures, power outages, or other technical disruptions
• Cyberattacks or other malicious activities
• Acts or omissions of travel service providers

In the event of such a force majeure event, we will make reasonable efforts to notify you and to resume performance as soon as reasonably possible.

30. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

The invalidity or unenforceability of any particular provision of these Terms shall not affect any other provision hereof, and these Terms shall be construed in all respects as if such invalid or unenforceable provision had never been contained herein.

31. Assignment

You may not assign, transfer, or sublicense these Terms or any rights or obligations hereunder without Attention Keeper's prior written consent. Any attempted assignment in violation of this provision shall be null and void.

Attention Keeper may assign, transfer, or delegate any of its rights and obligations hereunder without your consent, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

32. Termination

We may suspend or terminate your account immediately if you materially breach these Terms or our Acceptable Use Policy, if you fail to pay fees when due, or if we must do so to comply with the law or to protect the security of the Service or other users. We may also end your Subscription for any other reason by giving you at least 30 days' notice, in which case we will refund any prepaid fees for the unused period. In every case you can export your Customer Data as described below.

Upon termination, your right to use the Service will immediately cease. You may cancel your subscription at any time in your account settings or by contacting our support team; cancellation takes effect at the end of the current billing cycle. You may also ask us to delete your account.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, confidentiality, warranty disclaimers, indemnity and limitations of liability.

After termination, you can export your Customer Data for 30 days, after which we delete it as described in our Data Processing Agreement, except where the law requires us to keep it.

33. English Version Controls

These Terms and our other policies are written in English and may be translated into other languages for convenience. If a translation conflicts with the English version, the English version controls.

34. Contact Us

Please send your feedback, comments, requests for technical support:

By email: support@attentionkeeper.com

Legal notices to Attention Keeper must be sent by email to legal@attentionkeeper.com and by mail to Attention Keeper LLC, 9 East Loockerman St, Dover, DE 19901, United States.